Candles
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Our candles are crafted for a slow, luxurious burn. A full melt may not be reached on the first few uses—and that’s perfectly normal. By the fourth burn, if the wax hasn’t reached the edges, try not trimming the wick and allowing the candle to burn a bit longer (over 3 hours) to create an even melt pool.
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For an ideal experience, we recommend burning your candle for 3-4 hours. This helps preserve the fragrance and wax integrity for a balanced, lasting scent experience.
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Trimming the wick to 1/4 inch before each burn ensures a steady, clean flame. This small act of care enhances the longevity and performance of your candle.
Ambiance Sprays
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Yes, our ambiance sprays are safe for most fabrics. Mist lightly over linens, upholstery, or clothing—excluding delicate materials like silk. If unsure, try a patch test on a hidden area.
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Our sprays are designed to elevate your space with a subtle touch. A few spritzes go a long way to refine your surroundings, providing a luxurious scent without overpowering.
Serenity Soaks
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Add a generous handful to warm bathwater and allow it to dissolve, releasing calming aromas for a restorative experience that nourishes both body and mind.
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Please note: Soaks are not available in every scent due to suitability. Only select fragrances are chosen for their calming and soothing effects, perfect for the bath.
General Care
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We believe in quality above all. Small-batch production allows us to carefully oversee each step, ensuring every product meets our uncompromising standards for luxury and purity.
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Flickering and smoke typically result from a long wick or drafty conditions. Trim the wick to 1/4 inch and place your candle in a still, draft-free location.
SHIPPING
Shipping Policy
At South x Midwest, we take great care to ensure your order arrives swiftly and securely, bringing you closer to a luxurious self-care experience. Below you’ll find details on our shipping policies, processing times, and answers to common questions. If you need assistance with your order, our Customer Experience team is here to help.
Order Processing
All South x Midwest orders are crafted and packaged with care. Please allow 1-2 business days for order processing. You will receive a confirmation email with tracking information once your order is on its way.
Shipping Rates & Delivery Times
Standard Shipping:
We offer standard domestic shipping within the U.S. on all orders. Estimated delivery times range from 3-7 business days, depending on your location.
Expedited Shipping:
Expedited options are available at checkout for faster delivery. Estimated delivery times for expedited shipping range from 1-3 business days. Please note that additional charges may apply.
Lost or Delayed Orders
We understand how important it is for your South x Midwest products to arrive promptly. If you believe your order has been lost or significantly delayed, please reach out to our Customer Experience team within 7 days of the estimated delivery date. We will work with the shipping provider to locate your order and ensure it reaches you. If the package cannot be found, we’ll arrange a replacement or a refund, depending on the circumstances.
Frequently Asked Questions
When will my order ship?
Orders are processed within 1-2 business days. You’ll receive a tracking email once your order ships, allowing you to monitor its progress.
Do you ship internationally?
At this time, South x Midwest ships exclusively within the contingent United States. We look forward to expanding our shipping options in the future.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days once your order has been processed. Expedited options are available at checkout for faster delivery.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our Customer Experience team within 7 days of receiving the item. We will arrange for a replacement or refund as quickly as possible.
Our commitment to quality extends from our products to the care we put into shipping your order. If you have any additional questions, please feel free to reach out to us at Hello@sxmhandcrafted.com.
RETURN & EXCHANGES
What is South x Midwest's return policy?
We want you to love your South x Midwest experience. If you’re not completely satisfied with your purchase, we accept returns on unused products within 30 days of purchase. Items must be in their original packaging, unused, and in saleable condition.
How do I initiate a return?
Simply reach out to our Customer Experience team at Hello@sxmhandcrafted.com with your order details, and we’ll guide you through the return process. Once your return is received and inspected, we’ll process your refund to the original payment method. Please allow up to 5-7 business days for the credit to appear on your account.
Can I exchange a product?
Yes, we’re happy to offer exchanges on unused products within 30 days of purchase. Please contact us to begin the exchange process, and we’ll arrange the details to ensure you receive a product you love.
Return Shipping Costs
At this time, we do not cover return shipping costs. However, if an item arrives damaged or incorrect, please contact us immediately, and we will cover the cost of return shipping.
My item arrived damaged. What should I do?
We’re here to make it right. Please reach out within 7 days of receiving a damaged item, and we’ll arrange for a replacement or refund. Kindly include a photo of the damaged product for our quality assurance team.